Support

We usually reply within 2 business days.

Common questions

I bought something but didn't get it

Close the game fully and open it again while connected to the internet. If it still isn't there, email us with the date of the purchase and your Apple receipt (from the email Apple sent you).

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I lost my progress / changed phones

Your progress is saved to your account, not your phone. Sign in with the same Apple or Google account you used before. If you played as a guest, your progress is tied to that device, so email us and we'll see what we can do.

I can't find a match or keep disconnecting

Check your Wi-Fi or mobile data, and make sure the game is up to date in the App Store. If the game says it's outdated, update it to keep playing online.

Someone is cheating or abusing players

Email us their player name, when it happened, and a screenshot or recording if you have one.

How do I stop personalised ads?

On iPhone go to Settings > Privacy & Security > Tracking and turn it off for Off The Rip. Ads will still play but won't be personalised.

How do I delete my account?

See Delete your account.